Frequently Asked Questions

RAI Webshop

Floor Stam – Account Manager RAI Exhibition Services
E: exhibitorservices@rai.nl
T: +31 (0)20 549 1928

MRO Europe Exhibitor Manual can be downloaded here

Before you can purchase items for your stand, you will need to register for an exhibitor webshop account and add at least one stand.

If you need to register, click here

To add a stand, go to My account and click Add stand. Enter your stand name or number, along with the width and depth in meters. This will automatically calculate the area required when ordering flooring.

Once your stand has been added, you’ll see a Buy items button, which takes you to the shopping area. Add items to your basket, and if multiple categories are available for your stand type, you can navigate between them at the top of the page.

When you’re ready, click Review order to view your basket and proceed to checkout.

Depending on your stand type and the items you have ordered, you may need to provide a positioning diagram.

This can be uploaded at any time from the relevant stand tile within your My account page.

You can download a blank positioning diagram here.

Power from ceiling / for rigging: Please note all power quoted is ground based. Should you need power for any bespoke hanging units or specifically need power dropped from the ceiling, please contact the RAI directly.

Floor Stam – Account Manager RAI Exhibition Services
E: exhibitorservices@rai.nl

Powering your stand: Daytime power and 24 hour power options can be purchased from the exhibitor webshop. Please select 24 hour power for any continuous power needs such as displays or fridges.

RULES & REGULATIONS
General Rules

• No fuse boards or any other types of distribution boxes can be plugged into a socket for an exhibitor’s own installation

Extension lead rules

• The use of a 4 way extension lead per fixed socket outlet is subject to a maximum loading of 500w
• 4 way extension leads must be no longer than 2m
• ‘Daisy chaining’ or connecting multiple extension leads together is not permitted
• Multi-way blocks must not be used

APPLIANCE CATEGORIES

Not sure how much power your appliances need? No worries! This infographic shows how much power common appliances use. While these are great guidelines, we recommend checking each appliances power needs for smooth performance, especially if you are using multiple devices at ones. To assist with ordering, 1kW (=1000 Watt).

We strongly recommend plugging in only one ‘POWER HUNGRY’ (>1000W) appliance per 3KW power connection.

POWER CONNECTIONS

To avoid any power cutting out , especially if you are using multiple ‘medium’ or ‘power hungry’ appliances, we strongly recommend ordering a ‘medium’, ‘large’, or ‘extra large’ power connection.

3KW BASIC POWER

This infographic shows what you can do with standard 3kW (=3000 Watt) ‘Basic Power’ connection, including what and how many appliances you can use. These are general guidelines only. We strongly recommend checking your appliances for their individual power needs to ensure a smooth performance especially when multiple devices are in use.

CAN I USE BATTERY POWER

The use of batteries to provide mains stand power is strictly prohibited, as batteries are not currently considered to be a safe source of power.

This is primarily due to the concern of being unable to identify power sources clearly within a stand and therefore to isolate power in case of a fire, as well as concerns over defects due to lack of maintenance and poor transportation and storage.

If a battery is being used at an event to power a stand this will be reported to the venue health and safety who will remove the power source from the show.

Stand / Booth Furnishings

What is Space Only?
A space only booth is generally defined as a booth space wherein the exhibitor brings their own custom booth.

What is a Shell Scheme?
A shell scheme is a modular system of hard walling that is supplied and built to the size of the booth purchased by the exhibitor.

Who do I order extra furniture from?
Rental furniture is available from the official supplier Freeman through this exhibitor webshop.

Can I put a logo on the fascia of my stand?
Shell Scheme exhibitors can purchase half of their nameboard to personalise through the Freeman exhibitor webshop. Please see the exhibitor’s graphics guide for more information.

Are lights supplied with my shell scheme stand?
Yes, each Shell Scheme stand will have 2 spotlights on track. 

How many walls does my stand come with?
Shell scheme stands typically have 2-3 walls. Inline stands will have 3 walls with the open side facing the aisle. Corner stands typically have 2 walls. If you are not sure how many walls your stand has, please contact the show organiser.

How do I attach my graphics onto the wall?
Please email emea.exhibitorservices@freemanco.com to discuss attaching your own graphics. Any graphics that are attached without prior approval and which damage the shell scheme in any way will incur a charge.

What are the walls made out of?
Shell scheme walls are constructed from metal posts and beams and MDF board.

What colour are the wall panels?
For MRO Europe 2026, the panels are white.

How do I attach a TV onto the wall?
You can purchase a TV with brackets for wall mounting included in the exhibitor webshop. You must send through a positioning diagram to emea.exhibitorservices@freemanco.com for the TV to be installed

What colour carpet do I receive? Can I change the colour of this?
Elephant Grey Carpet is included for Shell Scheme and Better Stands. It is not included in Space Only booths. Any other colours will need to be purchased via the exhibitor webshop. We have a variety of colours available.

Can Freeman construct my booth from start to finish?
Freeman offers stand design and build support, to enquire please email emea.exhibitorservices@freemanco.com

Can I remove the shell from the booth?
If you have purchased your booth as a shell scheme, the shell scheme cannot be removed. It is imperative that the gridwork stays in place so as not to compromise the structural integrity of the surrounding booths. In this situation, please purchase Space only instead.

Freight/Shipping

Can I send materials to the venue?
Venues will not accept deliveries directly. On-site deliveries are strictly prohibited until official show dates. All on-site deliveries need to be coordinated through the on-site logistics partner. Please refer to the exhibitor manual for more information.

What do I do with my empty containers?
Storage for empty containers can also be coordinated through the on-site logistics partner. Please refer to the exhibitor manual for more information.

Exhibitor Services

Can I bring an espresso machine, champagne tower, Turkish Delight, bottled water, whisky, etc.?
All food and beverages need to be supplied by the RAI. If an exhibitor wants to serve an item that is not offered by the official catering partner, permission can be requested from the show organiser. Please refer to the exhibitor manual for more information.

Will my stand be cleaned?
Cleaning is not included with your stand package. If you would like stand cleaning during the event, this can be ordered directly through the RAI.